State Farm® Insurance Agent Bill G Eljouzi
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mercedes Perez
November 25, 2024
"So grateful for the wonderful customer service that Yamillet Castillo has given me. Yamillet is very knowledgeable and provides the correct information needed. Yamillet responded the same day I sent my information into State Farm. Yamillet sent me an email with a quote that was excellent. I mean I wasn't expecting to save all that I have after getting hammered by my last insurance company. Almost half, no kidding!! Yamillet was very kind courteous and professional answering anything I asked her in detail. Yamillet made getting insurance fun! Thanks Yamillet for all your help!"
"Thank you Mercedes for the rating and your kind words about Yamilet. She is amazing and we are so proud of her. We appreciate your input and looking forward to handling your insurance and financial needs for years to come. "
Leslie Abreu
November 22, 2024
"Yamillet Castillo was so great helped me out with everything I needed! Great customer service & such positive attitude! I highly recommend her! Thank you again!"
"Thank you Leslie for the rating and your kind words about Yamilet. We are proud of her. We appreciate the trust that you place in our office to handle your insurance and financial needs. "
Ahboutique
November 13, 2024
"Let me start off by saying what a beautiful office this is always decorated so nice the girls are so kind and helpful A1 custom service for sure! Yamilet is great at everything she does such a great person to have at the front desk!"
"Thank you for the rating and your kind words about our office and Yamilet. We appreciate your business and looking forward to servicing your insurance and financial needs for years to come. "
Sasha Ortiz
November 13, 2024
"Unprofessional and careless!!!!!!! I’ve been trying to resolve a billing error that they created on my account since April 2024. It’s been 8 months and no resolution. Every month, I get a written cancellation notice from StateFarm. The manager Kaylee Ortiz insist that I disregard the cancellation notice and every month promises to resolve the issue. She tells me that my insurance is still active yet every time I call StateFarm customer care, I get told that my account has been canceled. I have to call every month to make direct payments to this agent because my online billing account isn’t accurate. I can’t change agents until they resolve this billing issue. Stay away from this agency, choose another agent if you can!"
"Hello Sasha, I'm so sorry to hear that you are unsatisfied. This has been an ongoing issue that started with the company requesting a Coverage Selection form from you that you provided timely and we forwarded over to them. However because of your tenure here with us, This document was not/shouldn't have been required. You were simply adding a vehicle with the same exact coverage as your existing vehicle. Unfortunately, the company went on and switched the coverages to the default which caused an increase in your premium. That's why the billing states that you owe more than what is your normal installment. The company has been working on removing the additional balance and advised that we take your normal installment until the case is resolved. As of now your account presents in a paid and active status and does not state that you owe any money at the moment. Multiple emails were provided along the way to provide you status of your case. We wish that it was in our power to correct it here from our end. We understand your frustration with the situation. We are doing everything possible to work with home office to accelerate a permanent resolve. Thank you for your patience. "
Alejandro Reyes
November 11, 2024
"Cristal was very sweet , service is 10/10"
"Thank you for the great rating and your kind words about Cristal. I’m glad you enjoyed the experience. Thank you for your business Alejandro "
charlene g
November 8, 2024
"Yamilet always help me out with all of my needs even so last minute. Definitely recommend. I love this state farm."
"That means a lot, Char. Thank you for the kind words about Yamilet. Our staff takes pride in going above and beyond for our customers. "
Carmen Hernandez
November 1, 2024
"Yamillet, has excellent customer service, she is the best.."
"Thank you Carmen for the rating and your kind words about Yamilet. We are glad that you enjoyed working with her. We truly appreciate the trust you place in our office to handle your insurance and financial needs. "
Rosaelba Simon
October 25, 2024
"Cristal gave me great service today and really was able to help me out with my questions"
"Thank you so much for the rating and your kind words about Cristal. We are really proud of her and glad you enjoyed the experience. Once again, thank you for your business "
Sharmin Uddin
October 25, 2024
"Cristal is absolutely the best, always so professional, calm manners and always trying to help you. She knows her job very well and she helped me multiple times with multiple things. i would definitely recommend her to my families and friends!"
"Thank you Sharmin for the rating and sharing your experience with Cristal. We are grateful for your input. We appreciate your business and are looking forward to servicing your insurance and financial needs. "
Marley Rosa
October 24, 2024
"Yamillet Castillo is absolutely amazing & provides exceptional service!"
"Thank you so much for the great rating and your kind words about Yamilet. Yamilet is kind and patient. We appreciate your input and your business a great deal "
Yolaine
October 24, 2024
"Yamillet is excellent! She makes everything easy and stress-free. I 100% recommend her for anyone looking for car insurance."
"Thank you so much Yolaine for your input and kind words about Yamilet. She is knowledgeable and kind. We are proud of her. We appreciate the trust you place in our office to handle your insurance and financial needs. "
Steven Alvarado
October 14, 2024
"I just want to thank Cristal so much for being so helpful and having a great attitude as an sales person. I would totally recommend her to anybody looking to get 10/10 customer service and a great policy for your vehicle!!"
"Thank you Steven for the great rating and your kind words about Cristal. Cristal is kind and knowledgeable. Glad you enjoyed working with her. Thank you for the trust you place in our office to handle your insurance and financial needs. "
jamillet cabrera
October 10, 2024
"Always a pleasure. Yamillet has great customer service and communication!"
"Thank you for the great rating and your kind words about Yamilet. We are proud of Yamilet and happy that you enjoyed working with her. Thank you for your business. "
Carlos Gonzalez
October 4, 2024
"Great deals and great service. Recommend 100%! Thank you so much! Yamilet is the best helps me out with all my needs!"
"Thank you so much Carlos for your kind words about our office and Yamilet. We appreciate your business and are looking forward to servicing your insurance and financial needs for years to come. "
Cindy Soto
October 4, 2024
"Yamillet Castillo have been a great help in getting me the best offer for my car insurance & home. She is super understanding & definitely knows how to break things down. I now have full coverage & of course my home is secured. !!!!!"
"Thank you so much Cindy for the rating as well as your kind words about Yamilet. We are so proud of her. We appreciate the trust you place in our office to handle your insurance and financial needs. "
Patricia M
October 1, 2024
"Any time I call in for a question, Yamilet assists and it’s the most pleasant experience. She’s always happy and willing to help."
"Really appreciate the great rating, Patricia. Our staff takes pride in providing a welcoming, positive atmosphere. Thank you for taking the time to share your experience. "
Jimmy Castellanos
September 29, 2024
"What I like about this office is that Yessica, kaylee and Ruthie are very professional and very nice. I always refer and recommend everyone I know to Yessica."
"Thank you so much for the review. Your kind words about Yessica, Kaylee and Ruthie are much appreciated. That is one of the biggest compliments our team could ever receive. Our commitment to you is to continue to provide you with a level of service that exceeds your expectations. "
juana guzman
September 27, 2024
"Thank you, yamilet ! for assisting me your patience will get you far . I will definitely be recommending this office to all of my people."
"Thank you so much Juana for the five star rating and your kind words about Yamilet. We are surely proud of her. We value our business one client at a time and very grateful for any referrals. We appreciate the trust you place in our business to handle your insurance and financial needs "
Gabino Hernandez
September 5, 2024
"Muy buena atención"
"Thank you so much Gabino for the five star rating and your kind words. We are grateful for your input. We are looking forward to servicing your insurance and financial needs for years to come "
Jeremy Perez
August 29, 2024
"I wanted to take a moment to express my gratitude for your outstanding assistance with my insurance needs. Your professionalism, patience, and expertise have made the process smooth and stress-free. I truly appreciate your support and guidance."
"Thank you Jeremy for your kind words and the great rating. We are committed to continue you providing with a level of service that exceeds your expectations. We value your business and great deal and will continue to elevate our level of service in handling your insurance and financial needs "
Keekee
August 29, 2024
"I definitely recommend Yamillet to help you with any services you need. She is so helpful and makes the process of getting insurance less stressful to deal with!"
"Thank you Keekee for the five star rating and your kind words about Yamilet. We appreciate the confidence you place in our office to handle your insurance and financial needs. "
Rosanna Taveras
August 15, 2024
"Thank you Yamilet for your great service and being so helpful."
"Thank you Rosanna for your input. We are proud of Yamilet and her remarkable level of commitment to our policyholders. Thanks for the trust you place in our office to handle your financial and insurance needs. "
Alejandra arita Arita
August 8, 2024
"Si estás buscando seguro no busques los de esta compañía porque son unos estafadores mentirosos y nunca te dan información apropiada son unos mentirosos y muy mal servicio"
"Hi Alejandra, I am sorry to hear about your negative experience. However, since you are not a client with our office, we have not met nor had the opportunity to work with you. We are here and happy to serve your financial and insurance needs should you ever want support. "
Gustabo Arita
August 8, 2024
"No se los recomiendo"
"Hi Gustabo, we are sorry to hear this. However, you have not been a client of our office since June 2023 and we haven’t had the ability to work with you since then. Please feel free to call me anytime as I want to assure you that I am available to provide support and want to hear your feedback. Our office is always happy to answer any questions you may have. "
Jose Granados
July 30, 2024
"Gracias yamilet por su servicio!"
"We appreciate the five star rating and your kind words about Yamilet. We are surely proud of her. Thank you for your business. "